Refund policy

At Reloself, we want you to be absolutely happy with your purchase. Because our apparel products are custom-made to order, we follow a strict return and replacement process aligned with our fulfillment guidelines.

Eligible Replacements
Replacements are strictly available only if you receive:
- A physically damaged product
- A defective garment structure
- A majorly misprinted or incorrect design
- The wrong size variant than what was ordered

Please contact our support team at reloself2026@gmail.com within 7 days of your delivery date to lodge a claim. Requests made after 7 days cannot be processed.

Mandatory Evidence Required
To successfully verify an issue with our printing partner and secure a free replacement, your email must include:
1. Your Order Number
2. Clear, well-lit photographs of the product's defect
3. A continuous, unedited unboxing video showing the opening of the original courier packaging and revealing the product flaw. 

*Please note: If a video is not provided or the packaging has already been discarded, we cannot verify the fault and our fulfillment partner will reject the claim.* Do not ship any items back to our warehouse address without prior authorization.

Change of Mind & Sizing Selections
Because every single product on Reloself is custom printed dynamically at the time of your order, we do not accept returns, cancellations, or exchanges for change of mind, color preferences, or incorrect size selections. Please review our sizing charts carefully before completing checkout.

Resolutions & Refunds
Where a manufacturing defect is verified, Reloself will ship a brand-new replacement garment to you completely free of charge. Monetary refunds are issued solely at the discretion of management and will be processed back to the original payment gateway method within 7-10 business days.